Returns and Refunds

Returns Policy
If not completely satisfied, goods can be returned within up to 14 days of purchase subject to the following terms and conditions Customers must obtain authorisation before returning items.  Contact us by email.

 Return postage is at the customers expense.
 Returned goods must be in original packaging and in unused condition.

Items are returned at customers risk so customers are advised to pack items carefully and retain proof of posting.  Valuable items should be sent using an signed for service.

 Please note that return postage is at the customers expense.

These rules do not apply for faulty items which will usually be replaced at our expense.  Please contact us directly to resolve any issues with faulty goods.

Lost or Damaged Goods
All goods must be checked immediately upon delivery and any shortages or damages notified within 24 hours of receipt.

Delayed or lost deliveries will be dealt with according to the carriers (Royal Mail or Courier) terms and conditions. Please note that for goods sent with Royal Mail we are unable to investigate delayed deliveries until 21 days after sending.